User Intuition uses a credit-based system for interviews. Each interview consumes credits based on the interview mode. You manage your credits, subscription, and payment methods from the Billing page.Documentation Index
Fetch the complete documentation index at: https://docs.userintuition.ai/llms.txt
Use this file to discover all available pages before exploring further.
Accessing billing
Click Billing in the left navigation, or navigate to app.userintuition.ai/wallet.Plans
User Intuition offers three subscription tiers:| Feature | Starter | Pro | Enterprise |
|---|---|---|---|
| Credit pricing | $25 per credit | $20 per credit | Custom volume pricing |
| Included credits | Pay-as-you-go | 50 credits/month | Custom |
| Support | Standard | Standard | Dedicated |
Credits
Credits are the currency for running interviews. Different interview modes consume different amounts:| Interview mode | Credits per interview |
|---|---|
| Chat | 0.5 credits |
| Voice | 1 credit |
| Video | 2 credits |
Test conversations are free and do not consume credits.
Buying credits
Ensure you have a payment method on file
Add a card if you haven’t already (see Payment methods below).
Redeeming a coupon
If you have a coupon or promo code:- Click Apply coupon on the Credit Balance card
- Enter your coupon code
- Click Redeem
Payment methods
You need a payment method on file to buy credits, subscribe to a plan, or send participant rewards.Adding a payment method
To update your payment method, click Edit and enter new card details.
Auto-reload
Enable auto-reload to automatically top up your credit balance when it runs low:- Toggle Enable auto reload on
- Set the dollar amount to reload each time
Usage stats
The Usage stats tab on the Billing page shows your interview activity over time:- Total completed interviews for the selected period
- Total credits used
- Bar chart showing daily or weekly credit consumption
Transaction history
The Transactions tab shows a chronological list of all billing activity:| Status | Indicator |
|---|---|
| Completed | Green dot |
| Pending | Yellow dot |
| Processing | Gray dot |
| Deferred | Blue dot |
| Failed | Red dot |
| Type | Description |
|---|---|
| Deposit | Credits added to your wallet |
| Payment | Credits charged for interview usage |
| Reward | Participant incentive sent via Tremendous (requires a payment method on file) |
| Refund | Credits returned to your wallet |
| Subscription | Recurring plan charges |
Enterprise plan customers see deferred reward transactions. These are billed at the end of the billing cycle rather than debited from the wallet balance immediately.
Research panel pricing
When recruiting participants from the 4M+ research panel, an additional cost of $20 per participant applies. This is a pass-through cost covering incentives, screening, and fraud prevention. Interviewing your own customers incurs no additional cost beyond credits.Frequently asked questions
Do test conversations cost credits?
Do test conversations cost credits?
No. Test conversations are free and unlimited.
What happens when I run out of credits?
What happens when I run out of credits?
You won’t be able to launch new studies or process new interviews until you add more credits. Enable auto-reload to avoid interruptions.
Can I get a refund on unused credits?
Can I get a refund on unused credits?
Contact support@userintuition.ai to discuss refund options.
How do I cancel my subscription?
How do I cancel my subscription?
Contact support@userintuition.ai to cancel your subscription.