Accessing Calls
From your Study Dashboard:- Click the Calls tab
- View the list of all completed interviews
- Click on any row to expand and see details
Calls List View
The Calls tab displays a table with all completed interviews:| Column | Description |
|---|---|
| Participant’s email address | |
| Status | Interview completion status |
| Date & Time | When the interview occurred |
| Duration | Length of the conversation (e.g., “11:29”) |
| Quality | Quality assessment rating |
| End Reason | How the interview concluded |
Understanding Status
| Status | Meaning |
|---|---|
| Completed | Interview finished normally |
| Partial | Interview ended before completion |
| In Progress | Interview currently active |
Understanding Quality Ratings
Quality ratings help you identify the most valuable responses:| Rating | Meaning |
|---|---|
| High | Substantive responses, good coverage of objectives |
| Medium | Adequate responses with some gaps |
| Poor | Brief responses, low objective coverage |
- Call duration: Longer calls tend to provide more depth
- Response verbosity: Substantive answers vs. one-word responses
- Objective coverage: How many research questions were addressed
Understanding End Reasons
| End Reason | Meaning |
|---|---|
| Customer Ended Call | Participant ended the conversation |
| Interview Complete | AI concluded after covering all topics |
| Technical Issue | Connection or technical problem |
| Timeout | Conversation exceeded time limit |
Viewing Individual Transcripts
Click on any row in the Calls table to expand and view the full transcript:Transcript Layout
The expanded view shows the complete conversation as a chat-style transcript:- AI Assistant messages appear on the left (highlighted in blue/teal)
- User responses appear on the right (highlighted in green)
- Timestamps show when each message occurred
- Duration indicates how long each segment lasted
Audio Playback
Above the transcript, you’ll find audio controls:- Play/Pause button: Start or stop playback
- Progress bar: Scrub to any point in the conversation
- Time display: Current position and total duration (e.g., “0:00 / 11:51”)
- Volume control: Adjust playback volume
- More options: Download or additional controls
Working with Transcripts
Finding Key Moments
Scan transcripts for:- Strong quotes: Verbatim language you can use in reports or presentations
- Emotional moments: Where participants express frustration, delight, or surprise
- Concrete examples: Specific stories that illustrate broader patterns
- Unexpected insights: Comments that reveal something you didn’t anticipate
Identifying Patterns
As you review multiple transcripts, look for:- Recurring themes: Topics or concerns mentioned by multiple participants
- Common language: Specific words or phrases participants use
- Consistent pain points: Problems mentioned across interviews
- Divergent opinions: Areas where participants disagree
Filtering and Searching
Search
Use the search box to find calls by:- Participant email
- Company name
- Other identifying information
Show
Use the Show dropdown to control how many calls display per page (default: 10).Sorting
Click column headers to sort by:- Date & Time
- Duration
- Quality
Quality Considerations
High-Quality Interviews
Prioritize reviewing high-quality interviews first. These typically provide:- More detailed responses
- Better coverage of research objectives
- More quotable insights
Low-Quality Interviews
Don’t ignore low-quality interviews entirely. They can reveal:- Confusion about questions or process
- Topics that need better framing
- Participants who weren’t the right fit
When to Exclude Responses
Consider excluding responses from analysis when:- Technical issues prevented meaningful conversation
- Participant clearly didn’t engage (single-word responses throughout)
- Participant was not in your target audience
Best Practices
Establish a regular review cadence
Establish a regular review cadence
During active collection: Review daily to catch issues early
After collection complete: Comprehensive review before reporting
After collection complete: Comprehensive review before reporting
Listen, don't just read
Listen, don't just read
Audio reveals nuances that transcripts miss: tone of voice, hesitation or confidence, emotional emphasis. Listen to at least a sample of interviews, especially high-quality ones.
Note exceptional interviews
Note exceptional interviews
Some interviews will stand out. Make note of particularly articulate participants, rich detailed stories, and surprising or counter-intuitive insights. These become anchors for your analysis and reporting.
Frequently Asked Questions
Can I download transcripts?
Can I download transcripts?
Yes. Use the export options to download individual transcripts or bulk export.
Are transcripts automatically generated?
Are transcripts automatically generated?
Yes. Transcripts are created automatically using AI transcription and are available immediately after each interview completes.
How accurate are the transcripts?
How accurate are the transcripts?
Transcription accuracy is generally 95%+ for clear audio. Background noise or strong accents may reduce accuracy. You can always reference the audio for verification.
Can I edit transcripts?
Can I edit transcripts?
Transcripts are read-only to preserve data integrity. If you spot errors, note them separately.
Can I share a specific transcript with colleagues?
Can I share a specific transcript with colleagues?