Contact Support

Need help with User Intuition? Our team is here to assist you.

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Contact Us

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Email Support

For general questions, technical issues, or account assistance:

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Sales Inquiries

For pricing, enterprise features, or custom solutions:

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Before Contacting Support

To help us assist you faster, please have ready:

1. Your account email associated with User Intuition
2. Study name (if the issue is study-specific)
3. Description of the issue including steps to reproduce
4. Screenshots if applicable
5. Browser and device you’re using

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Self-Service Resources

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Common Support Topics

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Account Issues

• Login problems
• Password reset
• Team member access
• Account settings

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Study Issues

• Study creation problems
• Interview issues
• Transcript access
• Report generation

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Technical Issues

• Widget implementation
• Browser compatibility
• Audio/video problems
• Integration setup

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Billing

• Plan questions
• Usage limits
• Invoice requests
• Plan upgrades

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Feature Requests

Have an idea for improving User Intuition? We love hearing from our users. Share your feature requests by emailing feedback@userintuition.ai with:

• Description of the feature
• Use case or problem it would solve
• How important it is for your workflow

We review all feedback and use it to inform our roadmap.

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Report an Issue

If you’ve encountered a bug or unexpected behavior:

1. Check if it’s a known issue by reviewing recent communications
2. Document the problem with screenshots and steps to reproduce
3. Email support with your findings
4. Include browser/device info for technical issues

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Service Status

If you’re experiencing widespread issues, check our status page for known outages or maintenance windows.

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Enterprise Support

Enterprise customers have access to enhanced support options including:

• Dedicated Customer Success Manager
• Priority response times
• Custom training and onboarding
• Integration assistance
• Custom report requirements

Contact your account manager or email enterprise@userintuition.ai for enterprise support.