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The Intelligence Hub is a workspace where you combine data from multiple studies, ask questions in plain language, and generate structured outputs like reports and presentations. Every completed interview can feed into the hub, so your searchable repository of customer knowledge grows with each study you run.
The Intelligence Hub is included on the Professional and Enterprise plans.

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What you can do

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Getting started

Click Intelligence Hub in the left navigation. Work is organized into sessions — independent workspaces, each with its own sources, chat history, and generated outputs.
1

Create a session

Click New Session and give it a name, such as “Q1 churn deep-dive.”
2

Add sources

Use the Sources panel to sync completed studies or upload files.
3

Ask a question

Type into the Chat panel. The answer is drawn from every source in the session.

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Page layout

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Adding sources

Sources are the data behind every answer and every generated output.

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Sync a study

Syncing a study pulls in its interview transcripts and its report.
1

Select a study

In the Sources panel, open the study dropdown. It lists completed studies not yet synced to this session.
2

Sync

Confirm the sync. A message shows how many transcripts came across and whether a report was included.
Use Re-sync on a source to pull in interviews that have completed since you first added it.

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Upload external files

Click Add external sources to upload documents alongside your study data. Files are indexed automatically; the status changes from Uploading to Completed when a file is ready to query. Deleting a source removes it from the session permanently.
Upload competitor research, survey exports, or internal strategy documents to get answers that combine your interview data with the wider context.

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Asking questions

Type a question into the Chat panel. Answers are drawn from every source in the current session and stream in as they’re written, with full formatting — tables, lists, and headings. Questions that work well:
  • Patterns — “What are the most common complaints across all onboarding interviews?”
  • Comparisons — “How does satisfaction differ between new and returning customers?”
  • Specific topics — “What did participants say about pricing?”
  • Cross-study — “Compare what churned customers said with what current customers said.”
  • Documents — “Summarize the key findings from the PDF I uploaded.”
Chat history saves automatically and persists between visits.

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Citations

Answers carry numbered references back to the source material. Click a citation to see the transcript or document it came from, so you can check any claim against what the participant actually said.
Answers can occasionally be inaccurate. For decisions that matter, follow the citations back to the source.

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Generating outputs in Studio

The Studio panel turns your sources into deliverables. Both output types run in the background — you can keep chatting while they build.

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Reports

1

Click Reports

In the Studio panel, click Reports, then Generate Report.
2

Add a prompt

Describe what the report should focus on — for example, “Analyze satisfaction trends across all onboarding interviews and highlight the top three pain points, with supporting quotes.”
3

Generate

Optionally name the report, then click Generate. Click the report name when it’s ready to open it with its formatted content, associated interviews, and source references.

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PowerPoint presentations

1

Click PowerPoint

In the Studio panel, click PowerPoint, then Generate PowerPoint.
2

Add a prompt

Describe the focus — for example, “Cover the top three issues participants raised, one slide each, written for an executive audience.”
3

Generate

Click Generate. View or download the deck once it completes.

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Managing outputs

Everything you generate appears in the Studio panel with its name, type, and creation date.

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Managing sessions

Sessions keep separate projects from bleeding into each other. Each session has its own sources, chat history, and generated outputs.

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Example workflow

  1. Create a session — “Q4 customer insights.”
  2. Sync studies — add the three studies you ran last quarter.
  3. Upload supplementary data — a competitor analysis PDF, a survey export.
  4. Ask questions — “What are the top three reasons customers leave?”
  5. Generate a report — “Synthesize findings across all three studies, focusing on what we should change first.”
  6. Generate a presentation — a stakeholder-ready deck from the same sources.

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Tips

Start narrow

Specific questions beat broad ones. “What did users say about the checkout flow?” outperforms “Tell me about the user experience.”

Combine studies

The hub earns its keep when several studies are in one session and it can compare across them.

Write the prompt for the audience

A report for your product team should ask for different things than one for your board. Say which in the prompt.

Build over time

Each study you sync makes every future question richer.

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Next steps

Reports

Per-study report generation

Create a study

Run more studies to feed the hub