User Intuition uses a credit-based system. Every interview consumes credits, and you manage your balance, plan, and payment methods from the Billing page.Documentation Index
Fetch the complete documentation index at: https://docs.userintuition.ai/llms.txt
Use this file to discover all available pages before exploring further.
Accessing billing
Click your profile menu in the top-right corner and select Billing, or navigate to Billing from the left sidebar.Plans
User Intuition offers three plans:| Plan | Price | Credits included | Cost per additional credit |
|---|---|---|---|
| Starter | Free | Pay as you go | $25 per credit |
| Pro | Monthly subscription | 50 credits | $20 per credit |
| Enterprise | Custom pricing | Custom | Custom |
Credit costs by interview mode
| Mode | Credits per interview |
|---|---|
| Chat | 0.5 |
| Audio (voice) | 1 |
| Video | 2 |
What the Pro plan adds
- Intelligence Hub access
- PowerPoint export
- Custom reports
- Cross-study analysis
- Slack support
Subscribing to a plan
Add a payment method
If you have not added a card yet, you will be prompted to enter your card details.
Credits
Credits are the currency for running interviews on User Intuition. Your current credit balance is displayed at the top of the Billing page.Buying credits
Redeeming a coupon code
If you have a promotional coupon code:Auto-reload
You can configure your wallet to automatically top up when credits run low.Payment methods
User Intuition accepts credit and debit cards through Stripe.Adding or updating your card
Click Add or Edit
Under the payment method section, click Add (if no card is on file) or Edit (to update).
Billing email
You can set a billing email that is different from your account email. Update it on the Billing page under Billing Email.Usage statistics
The Billing page includes a usage chart that shows your interview activity over time.| Filter | Options |
|---|---|
| Cadence | Daily or weekly |
| Month | Any month in the last 12 months |
- Total completed interviews
- Total credits used
- Audio calls
- Video calls
Transaction history
Below the usage chart, a transaction log shows every credit purchase, deduction, and refund.| Column | Description |
|---|---|
| Description | What the transaction was for |
| Date | When it occurred |
| Amount | Dollar amount (positive for deposits, negative for payments) |
| Status | Pending, completed, or failed |
Frequently asked questions
Do test conversations use credits?
Do test conversations use credits?
No. Test conversations are free and do not consume credits.
What happens when I run out of credits?
What happens when I run out of credits?
Active studies will not be able to conduct new interviews until you add more credits. Enable auto-reload to prevent this.
Can I get a refund for unused credits?
Can I get a refund for unused credits?
Contact support@userintuition.ai to discuss refund options.
How do I cancel my subscription?
How do I cancel my subscription?
You can cancel from the Billing page. Your plan remains active until the end of the current billing period.