Answers to commonly asked questions about User Intuition. Can’t find what you’re looking for? Contact support.Documentation Index
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Getting Started
What is User Intuition?
What is User Intuition?
User Intuition is an AI-powered customer intelligence platform that conducts natural voice interviews to uncover the “why” behind customer decisions. Our AI interviewer has deep conversations with your customers, and the platform synthesizes findings into actionable insights.
How is User Intuition different from surveys?
How is User Intuition different from surveys?
Traditional surveys collect structured, quantitative data. User Intuition conducts actual conversations—asking follow-up questions, probing deeper on interesting responses, and adapting to each participant. This reveals motivations, emotions, and context that surveys miss.
Do I need technical skills to use User Intuition?
Do I need technical skills to use User Intuition?
No. Creating a study is as simple as having a conversation with Charles, our AI researcher. The only technical requirement is implementing the widget if you want to embed it in your app (and even that’s just copying provided code).
How long does it take to set up a study?
How long does it take to set up a study?
Most users complete setup in 10-15 minutes. You’ll work with Charles to customize your research plan, configure your interviewer, and launch.
Studies and Interviews
What types of research can I do with User Intuition?
What types of research can I do with User Intuition?
User Intuition supports Win/Loss Analysis, Churn Analysis, NPS/CSAT Deep-Dives, Customer Onboarding research, Brand Health tracking, and fully custom research designs.
How long are the interviews?
How long are the interviews?
Most interviews run 10-20 minutes, depending on your research plan. You can adjust the depth and number of topics to control interview length.
Can I edit my study after launching?
Can I edit my study after launching?
Yes, but we recommend against making changes after participants have completed interviews. Changing methodology mid-study compromises data comparability.
What happens if a participant drops off mid-interview?
What happens if a participant drops off mid-interview?
Partial responses are recorded and marked accordingly. You’ll have access to whatever portion of the conversation was completed.
Can I run multiple studies at once?
Can I run multiple studies at once?
Yes. You can have multiple active studies running simultaneously. Each study has its own dashboard.
Participants and Recruiting
Can I interview my own customers?
Can I interview my own customers?
Yes—and we recommend it. User Intuition is designed for interviewing your actual customers, which produces more relevant and actionable insights than panel participants.
What if I don't have customer email addresses?
What if I don't have customer email addresses?
You have several options: use our research panel of 4M+ participants, share a study link on social media or your website, or embed the widget in your app.
How does the research panel work?
How does the research panel work?
Our panel includes over 4 million verified participants across diverse demographics. You specify how many responses you need, and we recruit qualified participants.
Can I offer incentives to participants?
Can I offer incentives to participants?
Yes. You can set a reward amount (between 250) per completed interview during study setup or from the dashboard Actions menu. Rewards are sent as digital gift cards via Tremendous and debited from your wallet. You need a payment method on file to send rewards.
How do I improve response rates?
How do I improve response rates?
Send personalized invitations, set clear time expectations, mention any incentives, send reminders to non-responders, and time invitations appropriately.
AI Interviewer
Who are Elliot and Clara?
Who are Elliot and Clara?
Elliot and Clara are our AI interviewer voices. Elliot is a male voice with an American accent, known for a soothing, friendly tone. Clara is a female voice with an American accent, known for a calming, professional demeanor.
How does the AI know what to ask?
How does the AI know what to ask?
The AI follows your research plan but adapts dynamically to each conversation. It uses laddering techniques to probe deeper when participants say something interesting, much like a skilled human interviewer would.
Can participants tell they're talking to an AI?
Can participants tell they're talking to an AI?
Participants are informed they’re speaking with an AI moderator. However, our conversational quality is so natural that many participants report feeling like a genuine conversation—leading to our 98% participant satisfaction rate.
What languages are supported?
What languages are supported?
English is the default. You can also configure interviews in other languages — including Spanish, French, German, Portuguese, and more — via the study’s voice settings. Screener questions are translated automatically when you set a non-English language. If you need a language that isn’t currently selectable, contact our team.
Data and Analysis
How do I access interview transcripts?
How do I access interview transcripts?
All transcripts are available immediately after each interview completes. Navigate to the Calls tab in your study dashboard to view transcripts and listen to audio recordings.
How are reports generated?
How are reports generated?
Reports are generated on-demand after you have at least 2 completed interviews. Click “Generate Report” in the Reports tab to create your analysis.
Will reports update automatically?
Will reports update automatically?
Currently, you need to manually regenerate reports to include new responses. Automatic updates are on our roadmap.
What determines if a response is 'High Quality'?
What determines if a response is 'High Quality'?
Quality is based on call duration, participant verbosity (substantive vs. one-word answers), and coverage of research objectives.
Can I export my data?
Can I export my data?
Yes. Transcripts and reports can be exported for external analysis or sharing. Pro plan users can also generate PowerPoint presentations from the Intelligence Hub.
What is the Intelligence Hub?
What is the Intelligence Hub?
The Intelligence Hub is an AI-powered workspace where you can aggregate data from multiple studies and external documents, ask questions across all your research, and generate reports and presentations. It is available on the Pro plan and above. See Intelligence Hub for details.
Privacy and Security
Is participant data secure?
Is participant data secure?
Yes. We follow industry-standard security practices to protect all participant data. Contact us for detailed security documentation.
How long is data retained?
How long is data retained?
Data retention varies by plan. Contact support for specific retention policies.
Can I delete participant data?
Can I delete participant data?
You can delete individual invitations. Deleting a study removes all associated data permanently.
Is User Intuition GDPR compliant?
Is User Intuition GDPR compliant?
Contact our team for detailed compliance documentation and data processing agreements.
Billing and Plans
How is User Intuition priced?
How is User Intuition priced?
User Intuition offers three plans: Starter (free, pay per interview at 20/credit for additional), and Enterprise (custom pricing). See Billing and credits for full details.
How do credits work?
How do credits work?
Each interview consumes credits based on the mode: chat interviews cost 0.5 credits, audio interviews cost 1 credit, and video interviews cost 2 credits. You can purchase additional credits or enable auto-reload from the Billing page.
Do test conversations count against my limits?
Do test conversations count against my limits?
No. Test conversations are free and unlimited. Only real participant interviews count toward your usage.
Can I use a coupon or promo code?
Can I use a coupon or promo code?
Yes. On the Billing page, click Apply coupon and enter your code. Credits are added to your balance immediately.
What payment methods are accepted?
What payment methods are accepted?
User Intuition accepts credit and debit cards through Stripe.
What happens if I run out of credits?
What happens if I run out of credits?
You won’t be able to launch new studies or process new interviews until you add more credits. You can buy credits anytime from the Billing page, or enable auto-reload to top up automatically.
How much does the research panel cost?
How much does the research panel cost?
Research panel participants cost $20 each. This is a pass-through cost covering incentives, screening, and fraud prevention. Interviewing your own customers incurs no additional cost beyond credits.
Troubleshooting
My participant couldn't connect to the interview
My participant couldn't connect to the interview
Ensure participants have a stable internet connection and a compatible browser. For audio/video interviews, they’ll need microphone/camera permissions.
The transcript seems inaccurate
The transcript seems inaccurate
Transcription accuracy is typically 95%+. Background noise or strong accents may reduce accuracy. Reference the audio recording for verification.
My report seems incomplete
My report seems incomplete
Reports require substantive data. Ensure you have at least 2 completed interviews with high-quality responses. More interviews produce richer reports.
Still Have Questions?
Contact Support
Our team is here to help. Reach out for personalized assistance.