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User Intuition runs on credits. Every interview consumes credits based on its format, and you manage your balance, plan, and payment methods from the Billing page.

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Accessing billing

Click Billing in the left navigation, or go to app.userintuition.ai/wallet.

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Plans

Included credits don’t roll over between billing periods.

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What Professional adds

  • Intelligence Hub, including cross-study analysis and unlimited queries
  • Report and PowerPoint generation from the Intelligence Hub
  • Slack support

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Subscribing to a plan

1

Choose a plan

On the Billing page, select Starter, Professional, or Enterprise.
2

Add a payment method

If you don’t have a card on file, you’ll be prompted for one.
3

Confirm

Click Subscribe. For Enterprise, click Contact Sales instead.
To cancel a subscription, email support@userintuition.ai. Your plan stays active until the end of the current billing period.

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Credits

Credits are the currency for running interviews. How many an interview costs depends on its format: On Starter, that works out to $15 for a chat interview, $30 for voice, and $60 for video. On Professional, $12.50, $25, and $50.

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Which interviews you’re charged for

Not every completed interview costs you credits. It depends on its quality rating and which lane the study is in: Panel studies hold to the higher bar because we chose the participants — if our sourcing produces a thin conversation, you don’t pay for it. The $30 per-participant panel cost follows the same rule. Your balance is shown on the Billing page. A low-balance warning appears when you drop below 3 credits.
Test conversations are free and never consume credits.

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Buying credits

1

Click Buy more credits

On the Billing page, click Buy more credits in the Credit Balance card.
2

Enter how many credits you want

Enter a number of credits — minimum 1. The dialog shows the dollar total at your plan’s rate before you confirm.
3

Confirm

Click Add Credits to charge the card on file. Credits land in your balance immediately.

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Redeeming a coupon

Click Apply coupon on the Credit Balance card, enter your code, and click Redeem. Credits are added immediately and a confirmation shows how many were applied.

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Auto-reload

Auto-reload tops up your balance automatically when it runs low, so an active study doesn’t stall.
  1. Toggle Enable auto reload on
  2. Set how many credits to add each time it triggers
Changes save automatically.
Auto-reload stops working if there’s no payment method on file.

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Payment methods

You need a card on file to buy credits, subscribe to a plan, or send participant rewards.
1

Find the payment method card

On the Billing page, locate the Payment Method section.
2

Click Add or Edit

Click Add if you have no card on file, or Edit to replace one.
3

Enter card details

Fill in your card number, expiry, and CVC. Card details are handled by our payment processor and never stored by User Intuition.
4

Save

Submit. Your card brand and last four digits appear as confirmation.

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Billing email

You can set a billing email separate from your account email. Update it on the Billing page under Billing Email.

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Research panel pricing

Recruiting from the research panel costs $30 per participant on top of credits. That’s a pass-through cost covering the participant’s incentive, screening, and fraud prevention, and you’re billed only on quality completes. Niche audiences — B2B roles, executives, and other people the consumer panel can’t reach — are quoted individually. See Research panel. Interviewing your own participants costs nothing beyond credits.

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Usage stats

The Usage stats tab shows your interview activity over time:
  • Total completed interviews for the period
  • Total credits used
  • A bar chart of credit consumption
Toggle between Daily and Weekly, and use the dropdown to pick a month.

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Transaction history

The Transactions tab lists all billing activity in reverse-chronological order.
Enterprise customers see deferred reward transactions. These are billed at the end of the billing cycle rather than debited from the wallet immediately.
Each row shows the description, timestamp, amount (green for deposits, red for charges), and status. Click Load More for older transactions.

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Frequently asked questions

No. Test conversations are free and unlimited.
Your studies can’t run new interviews until you add more. Enable auto-reload to avoid the interruption.
No. Professional’s 100 monthly credits reset each billing period.
Email support@userintuition.ai to discuss refund options.
Email support@userintuition.ai. Your plan remains active until the end of the current billing period.