> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userintuition.ai/llms.txt
> Use this file to discover all available pages before exploring further.
> Review completed interviews: the calls list, quality ratings, and the transcript, responses, and summary for every conversation.
# Calls & Transcripts
As participants complete interviews, you can review each conversation in detail. The **Calls** tab on your study dashboard gives you every completed interview, with its transcript, its screener answers, and a summary of what it produced.
***
## The calls list
Open the **Calls** tab on your study dashboard. Each row is one interview.
| Column | Description |
| --------------- | ----------------------------------- |
| **Email** | The participant |
| **Status** | Where the interview got to |
| **Date & Time** | When it happened |
| **Duration** | How long it ran |
| **Quality** | Excellent, Good, Fair, or Poor |
| **End Reason** | How the conversation ended |
| **Reward** | Only shown when rewards are enabled |
Click any row to expand it.
### Status
Most rows read **Completed** or **Ended** — the interview happened and the data is in. **Active** means someone is in the conversation right now. **Pending** and **Processing** are transient: the interview is queued, or it's finished and the transcript and analysis are still being prepared. Give processing rows a few minutes.
### Quality ratings
Every completed interview is rated on three things: how long the conversation ran, how substantive the answers were, and how much of your research plan it actually covered.
| Rating | Meaning | Charged on panel | Charged on your own participants |
| ------------- | ------------------------------------------------ | :--------------: | :------------------------------: |
| **Excellent** | Rich, detailed responses across the full plan | Yes | Yes |
| **Good** | Solid responses with good coverage | Yes | Yes |
| **Fair** | Usable, but thin in places | No | Yes |
| **Poor** | Minimal answers, or the conversation ended early | No | No |
The difference on **Fair** comes down to who picked the participant. On panel studies we did the recruiting, so a thin conversation is our sourcing problem and you aren't charged. On your own studies you control who gets the link. See [Study actions](/managing-your-study/study-actions#what-youre-charged-for-side-by-side).
### Filtering by quality
Use the filter above the table to choose which ratings you want to see. Excellent, Good, and Fair are shown by default.
**Poor is hidden once you have enough responses** for it not to matter — on a study with only a handful of interviews it stays visible, so you're never looking at an empty table. Tick it any time to bring those rows back.
### End reasons
| End reason | What happened |
| ------------------------ | -------------------------------------------------------------------------------------- |
| **Customer Ended Call** | The participant ended the conversation |
| **Assistant Ended Call** | The moderator wrapped up after covering everything |
| Anything else | The system ended it — a connection problem, a long silence, or the maximum call length |
An interview that ended early isn't automatically a bad one. Check the quality rating and the transcript before discounting it.
***
## Reviewing a single interview
Expanding a row gives you three tabs.
### Transcript
The full conversation as a chat-style transcript, with the moderator's turns on one side and the participant's on the other, timestamped throughout.
Above it are playback controls for the recording — audio for voice studies, video or screen replay where the study captured them. Click any transcript segment to jump to that moment in the recording.
Read the transcript, but listen to at least a few. Tone, hesitation, and emphasis don't survive the transcription.
### Responses
Every answer the participant gave to your screener questions, so you can see who you were actually talking to.
### Summary
What this specific interview produced:
* **Overall takeaways** — the headline points from the conversation
* **Each key question from your research plan**, with what this participant said in response and a supporting quote where there is one
Questions the conversation never got to are shown as unanswered, so you can see coverage gaps at a glance rather than reading the whole transcript to find them.
***
## Frequently Asked Questions
Yes. Use the export options to download individual transcripts or export in bulk.
Yes, and they're available as soon as the interview finishes processing.
Generally 95%+ on clear audio. Background noise and strong accents reduce that. The recording is always there to check against.
No. Transcripts are read-only so the record stays faithful to what was said.
Anyone with access to the study can see all of its interviews. For sharing outside your team, use the export options.
***
## Next steps
Synthesis across every interview in the study
Analysis across every study you've run