> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userintuition.ai/llms.txt
> Use this file to discover all available pages before exploring further.

> Get help with User Intuition. Contact our team, access resources, and find answers to your questions.

# Contact Support

Need help with User Intuition? Our team is here to assist you.

***

## Contact Us

### Email Support

For general questions, technical issues, or account assistance:

<Card title="Email Support" icon="envelope">
  **[support@userintuition.ai](mailto:support@userintuition.ai)**

  Typical response time: Within 24 hours on business days
</Card>

### Sales Inquiries

For pricing, enterprise features, or custom solutions:

<Card title="Sales" icon="handshake">
  **[sales@userintuition.ai](mailto:sales@userintuition.ai)**
</Card>

***

## Before Contacting Support

To help us assist you faster, please have ready:

1. **Your account email** associated with User Intuition
2. **Study name** (if the issue is study-specific)
3. **Description of the issue** including steps to reproduce
4. **Screenshots** if applicable
5. **Browser and device** you're using

***

## Self-Service Resources

<CardGroup cols={2}>
  <Card title="Documentation" icon="book" href="/introduction/welcome">
    Browse our complete documentation for step-by-step guides
  </Card>

  <Card title="FAQ" icon="circle-question" href="/resources/faq">
    Find answers to commonly asked questions
  </Card>

  <Card title="Best Practices" icon="star" href="/resources/best-practices">
    Learn tips for maximizing research value
  </Card>

  <Card title="Key Concepts" icon="lightbulb" href="/getting-started/key-concepts">
    Understand platform fundamentals
  </Card>
</CardGroup>

***

## Common Support Topics

### Account Issues

* Login problems
* Password reset
* Team member access
* Account settings

### Study Issues

* Study creation problems
* Interview issues
* Transcript access
* Report generation

### Technical Issues

* Widget implementation
* Browser compatibility
* Audio/video problems
* Integration setup

### Billing

* Plan questions
* Usage limits
* Invoice requests
* Plan upgrades

***

## Feature Requests

Have an idea for improving User Intuition? We love hearing from our users.

Share your feature requests by emailing **[feedback@userintuition.ai](mailto:feedback@userintuition.ai)** with:

* Description of the feature
* Use case or problem it would solve
* How important it is for your workflow

We review all feedback and use it to inform our roadmap.

***

## Report an Issue

If you've encountered a bug or unexpected behavior:

1. **Check if it's a known issue** by reviewing recent communications
2. **Document the problem** with screenshots and steps to reproduce
3. **Email support** with your findings
4. **Include browser/device info** for technical issues

***

## Service Status

If you're experiencing widespread issues, check our status page for known outages or maintenance windows.

***

## Enterprise Support

Enterprise customers have access to enhanced support options including:

* Dedicated Customer Success Manager
* Priority response times
* Custom training and onboarding
* Integration assistance
* Custom report requirements

Contact your account manager or email **[enterprise@userintuition.ai](mailto:enterprise@userintuition.ai)** for enterprise support.