> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userintuition.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and credits

> Manage your plan, buy credits, track usage, and configure payment methods.

User Intuition runs on credits. Every interview consumes credits based on its format, and you manage your balance, plan, and payment methods from the **Billing** page.

***

## Accessing billing

Click **Billing** in the left navigation, or go to [app.userintuition.ai/wallet](https://app.userintuition.ai/wallet).

***

## Plans

| Plan             | Price               | Credits included      | Per additional credit |
| ---------------- | ------------------- | --------------------- | --------------------- |
| **Starter**      | Free, pay as you go | —                     | **\$30**              |
| **Professional** | **\$2,499/month**   | **100 credits/month** | **\$25**              |
| **Enterprise**   | Custom              | Custom                | Custom                |

Included credits don't roll over between billing periods.

### What Professional adds

* Intelligence Hub, including cross-study analysis and unlimited queries
* Report and PowerPoint generation from the Intelligence Hub
* Slack support

### Subscribing to a plan

<Steps>
  <Step title="Choose a plan">
    On the Billing page, select **Starter**, **Professional**, or **Enterprise**.
  </Step>

  <Step title="Add a payment method">
    If you don't have a card on file, you'll be prompted for one.
  </Step>

  <Step title="Confirm">
    Click **Subscribe**. For Enterprise, click **Contact Sales** instead.
  </Step>
</Steps>

To cancel a subscription, email [support@userintuition.ai](mailto:support@userintuition.ai). Your plan stays active until the end of the current billing period.

***

## Credits

Credits are the currency for running interviews. How many an interview costs depends on its format:

| Interview format | Credits per interview |
| ---------------- | --------------------- |
| **Chat**         | 0.5                   |
| **Voice**        | 1                     |
| **Video**        | 2                     |

On Starter, that works out to \$15 for a chat interview, \$30 for voice, and \$60 for video. On Professional, \$12.50, \$25, and \$50.

### Which interviews you're charged for

Not every completed interview costs you credits. It depends on its [quality rating](/results/calls-and-transcripts#quality-ratings) and which lane the study is in:

| Quality rating | Panel studies | Your own participants |
| -------------- | :-----------: | :-------------------: |
| **Excellent**  |    Charged    |        Charged        |
| **Good**       |    Charged    |        Charged        |
| **Fair**       |      Free     |        Charged        |
| **Poor**       |      Free     |          Free         |

Panel studies hold to the higher bar because we chose the participants — if our sourcing produces a thin conversation, you don't pay for it. The **\$30 per-participant** panel cost follows the same rule.

Your balance is shown on the Billing page. A low-balance warning appears when you drop below 3 credits.

<Note>
  Test conversations are free and never consume credits.
</Note>

### Buying credits

<Steps>
  <Step title="Click Buy more credits">
    On the Billing page, click **Buy more credits** in the Credit Balance card.
  </Step>

  <Step title="Enter how many credits you want">
    Enter a number of credits — minimum 1. The dialog shows the dollar total at your plan's rate before you confirm.
  </Step>

  <Step title="Confirm">
    Click **Add Credits** to charge the card on file. Credits land in your balance immediately.
  </Step>
</Steps>

### Redeeming a coupon

Click **Apply coupon** on the Credit Balance card, enter your code, and click **Redeem**. Credits are added immediately and a confirmation shows how many were applied.

### Auto-reload

Auto-reload tops up your balance automatically when it runs low, so an active study doesn't stall.

1. Toggle **Enable auto reload** on
2. Set how many credits to add each time it triggers

Changes save automatically.

<Warning>
  Auto-reload stops working if there's no payment method on file.
</Warning>

***

## Payment methods

You need a card on file to buy credits, subscribe to a plan, or send participant rewards.

<Steps>
  <Step title="Find the payment method card">
    On the Billing page, locate the **Payment Method** section.
  </Step>

  <Step title="Click Add or Edit">
    Click **Add** if you have no card on file, or **Edit** to replace one.
  </Step>

  <Step title="Enter card details">
    Fill in your card number, expiry, and CVC. Card details are handled by our payment processor and never stored by User Intuition.
  </Step>

  <Step title="Save">
    Submit. Your card brand and last four digits appear as confirmation.
  </Step>
</Steps>

### Billing email

You can set a billing email separate from your account email. Update it on the Billing page under **Billing Email**.

***

## Research panel pricing

Recruiting from the research panel costs **\$30 per participant** on top of credits. That's a pass-through cost covering the participant's incentive, screening, and fraud prevention, and you're billed only on quality completes.

Niche audiences — B2B roles, executives, and other people the consumer panel can't reach — are quoted individually. See [Research panel](/recruiting/research-panel).

Interviewing your own participants costs nothing beyond credits.

***

## Usage stats

The **Usage stats** tab shows your interview activity over time:

* Total completed interviews for the period
* Total credits used
* A bar chart of credit consumption

Toggle between **Daily** and **Weekly**, and use the dropdown to pick a month.

***

## Transaction history

The **Transactions** tab lists all billing activity in reverse-chronological order.

| Type             | Description                                       |
| ---------------- | ------------------------------------------------- |
| **Deposit**      | Credits added to your wallet                      |
| **Payment**      | Credits charged for interview usage               |
| **Reward**       | Participant incentive sent as a digital gift card |
| **Refund**       | Credits returned to your wallet                   |
| **Subscription** | Recurring plan charges                            |

| Status         | Indicator  |
| -------------- | ---------- |
| **Completed**  | Green dot  |
| **Pending**    | Yellow dot |
| **Processing** | Gray dot   |
| **Deferred**   | Blue dot   |
| **Failed**     | Red dot    |

<Note>
  Enterprise customers see **deferred** reward transactions. These are billed at the end of the billing cycle rather than debited from the wallet immediately.
</Note>

Each row shows the description, timestamp, amount (green for deposits, red for charges), and status. Click **Load More** for older transactions.

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Do test conversations cost credits?">
    No. Test conversations are free and unlimited.
  </Accordion>

  <Accordion title="What happens when I run out of credits?">
    Your studies can't run new interviews until you add more. Enable auto-reload to avoid the interruption.
  </Accordion>

  <Accordion title="Do included credits roll over?">
    No. Professional's 100 monthly credits reset each billing period.
  </Accordion>

  <Accordion title="Can I get a refund on unused credits?">
    Email [support@userintuition.ai](mailto:support@userintuition.ai) to discuss refund options.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Email [support@userintuition.ai](mailto:support@userintuition.ai). Your plan remains active until the end of the current billing period.
  </Accordion>
</AccordionGroup>