> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userintuition.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and credits

> Manage your subscription plan, purchase credits, track usage, and configure payment methods.

User Intuition uses a credit-based system. Every interview consumes credits, and you manage your balance, plan, and payment methods from the **Billing** page.

***

## Accessing billing

Click your profile menu in the top-right corner and select **Billing**, or navigate to **Billing** from the left sidebar.

***

## Plans

User Intuition offers three plans:

| Plan           | Price                | Credits included | Cost per additional credit |
| -------------- | -------------------- | ---------------- | -------------------------- |
| **Starter**    | Free                 | Pay as you go    | \$25 per credit            |
| **Pro**        | Monthly subscription | 50 credits       | \$20 per credit            |
| **Enterprise** | Custom pricing       | Custom           | Custom                     |

### Credit costs by interview mode

| Mode          | Credits per interview |
| ------------- | --------------------- |
| Chat          | 0.5                   |
| Audio (voice) | 1                     |
| Video         | 2                     |

### What the Pro plan adds

* Intelligence Hub access
* PowerPoint export
* Custom reports
* Cross-study analysis
* Slack support

### Subscribing to a plan

<Steps>
  <Step title="Go to Billing">
    Open the **Billing** page.
  </Step>

  <Step title="Choose a plan">
    Select **Starter**, **Pro**, or **Enterprise** from the plan options.
  </Step>

  <Step title="Add a payment method">
    If you have not added a card yet, you will be prompted to enter your card details.
  </Step>

  <Step title="Confirm">
    Click **Subscribe** to activate the plan. For Enterprise, click **Contact Sales** to speak with the team.
  </Step>
</Steps>

***

## Credits

Credits are the currency for running interviews on User Intuition. Your current credit balance is displayed at the top of the Billing page.

### Buying credits

<Steps>
  <Step title="Click Buy more credits">
    On the Billing page, click **Buy more credits**.
  </Step>

  <Step title="Enter an amount">
    Enter the dollar amount you want to add (minimum \$1,000).
  </Step>

  <Step title="Confirm payment">
    The charge is processed through your card on file. Credits are added to your balance immediately.
  </Step>
</Steps>

### Redeeming a coupon code

If you have a promotional coupon code:

<Steps>
  <Step title="Click Apply coupon">
    On the Billing page, click **Apply coupon**.
  </Step>

  <Step title="Enter the code">
    Type your coupon code and click **Redeem**.
  </Step>

  <Step title="Credits are added">
    On success, the credits are added to your balance immediately.
  </Step>
</Steps>

### Auto-reload

You can configure your wallet to automatically top up when credits run low.

<Steps>
  <Step title="Enable auto-reload">
    On the Billing page, toggle **Auto-reload** on.
  </Step>

  <Step title="Set the reload amount">
    Enter the dollar amount to add each time auto-reload triggers.
  </Step>
</Steps>

<Warning>
  A low-balance warning appears when your credit balance drops below 3 credits. Enable auto-reload to avoid interruptions during active studies.
</Warning>

***

## Payment methods

User Intuition accepts credit and debit cards through Stripe.

### Adding or updating your card

<Steps>
  <Step title="Go to Billing">
    Open the **Billing** page.
  </Step>

  <Step title="Click Add or Edit">
    Under the payment method section, click **Add** (if no card is on file) or **Edit** (to update).
  </Step>

  <Step title="Enter card details">
    Fill in your card number, expiration date, and CVC.
  </Step>

  <Step title="Save">
    Click **Save** to store your payment method securely.
  </Step>
</Steps>

### Billing email

You can set a billing email that is different from your account email. Update it on the Billing page under **Billing Email**.

***

## Usage statistics

The Billing page includes a usage chart that shows your interview activity over time.

| Filter      | Options                         |
| ----------- | ------------------------------- |
| **Cadence** | Daily or weekly                 |
| **Month**   | Any month in the last 12 months |

The chart displays:

* Total completed interviews
* Total credits used
* Audio calls
* Video calls

***

## Transaction history

Below the usage chart, a transaction log shows every credit purchase, deduction, and refund.

| Column          | Description                                                  |
| --------------- | ------------------------------------------------------------ |
| **Description** | What the transaction was for                                 |
| **Date**        | When it occurred                                             |
| **Amount**      | Dollar amount (positive for deposits, negative for payments) |
| **Status**      | Pending, completed, or failed                                |

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Do test conversations use credits?">
    No. Test conversations are free and do not consume credits.
  </Accordion>

  <Accordion title="What happens when I run out of credits?">
    Active studies will not be able to conduct new interviews until you add more credits. Enable auto-reload to prevent this.
  </Accordion>

  <Accordion title="Can I get a refund for unused credits?">
    Contact [support@userintuition.ai](mailto:support@userintuition.ai) to discuss refund options.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    You can cancel from the Billing page. Your plan remains active until the end of the current billing period.
  </Accordion>
</AccordionGroup>