> ## Documentation Index
> Fetch the complete documentation index at: https://docs.userintuition.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and credits

> Manage your subscription plan, credit balance, payment methods, and transaction history.

User Intuition uses a credit-based system for interviews. Each interview consumes credits based on the interview mode. You manage your credits, subscription, and payment methods from the **Billing** page.

***

## Accessing billing

Click **Billing** in the left navigation, or navigate to [app.userintuition.ai/wallet](https://app.userintuition.ai/wallet).

***

## Plans

User Intuition offers three subscription tiers:

| Feature              | Starter         | Pro              | Enterprise            |
| -------------------- | --------------- | ---------------- | --------------------- |
| **Credit pricing**   | \$25 per credit | \$20 per credit  | Custom volume pricing |
| **Included credits** | Pay-as-you-go   | 50 credits/month | Custom                |
| **Support**          | Standard        | Standard         | Dedicated             |

To subscribe or change plans, click the **Subscribe** button on your desired plan card. Enterprise customers can click **Contact Sales** to discuss custom pricing.

***

## Credits

Credits are the currency for running interviews. Different interview modes consume different amounts:

| Interview mode | Credits per interview |
| -------------- | --------------------- |
| **Chat**       | 0.5 credits           |
| **Voice**      | 1 credit              |
| **Video**      | 2 credits             |

Your current credit balance is displayed on the Billing page. When your balance drops below 3 credits, you'll receive a low-balance warning.

<Note>
  Test conversations are free and do not consume credits.
</Note>

### Buying credits

<Steps>
  <Step title="Ensure you have a payment method on file">
    Add a card if you haven't already (see [Payment methods](#payment-methods) below).
  </Step>

  <Step title="Click Buy more credits">
    On the Billing page, click **Buy more credits** in the Credit Balance card.
  </Step>

  <Step title="Enter an amount">
    Enter the dollar amount you want to deposit (minimum $1,000, in increments of $100).
  </Step>

  <Step title="Confirm">
    Click **Add Credits** to charge your card on file. Credits are added to your balance immediately.
  </Step>
</Steps>

### Redeeming a coupon

If you have a coupon or promo code:

1. Click **Apply coupon** on the Credit Balance card
2. Enter your coupon code
3. Click **Redeem**

The credits are added to your balance immediately, and a confirmation shows how many credits were applied.

***

## Payment methods

You need a payment method on file to buy credits, subscribe to a plan, or send participant rewards.

### Adding a payment method

<Steps>
  <Step title="Find the payment method card">
    On the Billing page, locate the **Payment Method** section on the right.
  </Step>

  <Step title="Click Add">
    Click **Add** to open the payment form.
  </Step>

  <Step title="Enter card details">
    Fill in your card information. Payments are processed securely through Stripe.
  </Step>

  <Step title="Save">
    Submit the form. Your card brand and last four digits will appear as confirmation.
  </Step>
</Steps>

To update your payment method, click **Edit** and enter new card details.

### Auto-reload

Enable auto-reload to automatically top up your credit balance when it runs low:

1. Toggle **Enable auto reload** on
2. Set the dollar amount to reload each time

Changes save automatically.

***

## Usage stats

The **Usage stats** tab on the Billing page shows your interview activity over time:

* **Total completed interviews** for the selected period
* **Total credits used**
* **Bar chart** showing daily or weekly credit consumption

Use the toggle to switch between **Daily** and **Weekly** views, and the dropdown to select a specific month.

***

## Transaction history

The **Transactions** tab shows a chronological list of all billing activity:

| Status         | Indicator  |
| -------------- | ---------- |
| **Completed**  | Green dot  |
| **Pending**    | Yellow dot |
| **Processing** | Gray dot   |
| **Deferred**   | Blue dot   |
| **Failed**     | Red dot    |

Transactions can be one of the following types:

| Type             | Description                                                                           |
| ---------------- | ------------------------------------------------------------------------------------- |
| **Deposit**      | Credits added to your wallet                                                          |
| **Payment**      | Credits charged for interview usage                                                   |
| **Reward**       | Participant incentive sent as a digital gift card (requires a payment method on file) |
| **Refund**       | Credits returned to your wallet                                                       |
| **Subscription** | Recurring plan charges                                                                |

<Note>
  Enterprise plan customers see **deferred** reward transactions. These are billed at the end of the billing cycle rather than debited from the wallet balance immediately.
</Note>

Each transaction shows the description, timestamp, amount (green for deposits, red for charges), and status. Click **Load More** to view older transactions.

***

## Research panel pricing

When recruiting participants from the 4M+ research panel, an additional cost of **\$20 per participant** applies. This is a pass-through cost covering incentives, screening, and fraud prevention. Interviewing your own customers incurs no additional cost beyond credits.

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Do test conversations cost credits?">
    No. Test conversations are free and unlimited.
  </Accordion>

  <Accordion title="What happens when I run out of credits?">
    You won't be able to launch new studies or process new interviews until you add more credits. Enable auto-reload to avoid interruptions.
  </Accordion>

  <Accordion title="Can I get a refund on unused credits?">
    Contact [support@userintuition.ai](mailto:support@userintuition.ai) to discuss refund options.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    Contact [support@userintuition.ai](mailto:support@userintuition.ai) to cancel your subscription.
  </Accordion>
</AccordionGroup>